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Our Commitment to Better Communication During the COVID-19 Crisis

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It’s been too long since you’ve heard from us. Many of you—artists, event organizers, and ticket buyers—have emailed us seeking refunds, payments, and answers, and we haven’t replied.

We’re sorry. You deserve better, and we are committed to doing better. We are committed to being more open and timely in communicating what we know.

Here’s what we are working on to keep you better informed about the actions we are taking to make our customers whole:

  • We have created a simple microsite specific to our response to COVID-19.
  • We have added a listserv sign-up to the microsite, so we can proactively send you email updates when we have news to share.
  • In addition to the listserv, our blog will be a resource for status updates about our efforts to speed up payments and refunds, and to support ongoing events.

Like many businesses, we were unprepared for a crisis of this scale, but we also know our situation is causing greater hardship for our customers. We’re working hard to fix this and learn from our mistakes, and we look forward to regaining your trust.